Privacy Policy

We collect information you provide directly to us, such as your name, email address, phone number, and payment details when you make a reservation or inquiry through TH Retreats. We also gather details about your stay preferences to better serve you.

Automatically collected information includes your IP address, browser type, device information, and pages visited on our website. This data is gathered through cookies and similar tracking technologies to improve site performance and user experience.

We may also receive information from third-party booking platforms, payment processors, and analytics providers that help us operate our business.

We use your personal information to process reservations, communicate with you about your stay, provide customer support, and send important updates regarding your booking.

Your data also helps us personalize your experience, improve our properties and services, comply with legal obligations, and prevent fraud or unauthorized activity.

With your consent, we may send you promotional materials about special offers and new property announcements. You can opt out of marketing communications at any time.

Our website uses cookies to remember your preferences, analyze traffic patterns, and measure the effectiveness of our marketing campaigns. Cookies are small files stored on your device when you visit a website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Third-party services such as Google Analytics and the Meta Pixel also use cookies to provide us with aggregated insights.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website. Our consent banner allows you to manage your cookie preferences at any time.

We do not sell your personal information. We share data only with service providers who help us operate our business, such as payment processors, booking platforms, email providers, and hosting services.

We may disclose your information when required by law, court order, or to protect the rights, property, or safety of TH Retreats, our guests, or others.

Third-party partners are bound by their own privacy policies and are only permitted to use your data to provide services on our behalf.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Reservation and payment records are typically retained for seven years for tax and legal compliance. Marketing data is retained until you opt out or request deletion.

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to object to certain processing.

To exercise any of these rights, please contact us at admin@thretreats.com. We will respond to your request within 30 days, as required by applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You may opt out of the sale or sharing of your personal information at any time.

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised 'last updated' date.

For significant changes, we will provide a more prominent notice, such as an email notification to existing guests. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at admin@thretreats.com or by phone at (480) 757-6866.